Recently we have experienced unusual telephone problem. Lines appeared to be working and we were able to call out, but customers dialing our number were getting message from Telus that “you have dialed the number that isn’t in use”
After contacting Vonage service we were told that someone will contact us about it within 48 hours. Great speed !
It effected our tool free number as well as it is attached to our main line. Great! Our customers will thing we are out of business!
Every time we called useless Vonage customer service we were asked the same questions over an over. We were told that probably last carrier we were with took that number back, and they will try to get it back and it happens all the time and they call it “number slamming” and it is illegal. Great, what a optimistic look into the future!
Finely after 6 (six) full days of lost phone lines we got them back. No explanation, apologies. Nothing.
I demanded explanation of the problem and all I got back was “it was disconnected for some reason”
I want to know the reason. I want to sue. I want to get those north American hungry lawyers working and busy suing Vonage or Telus or whoever is responsible for this.
Vonage lines may be cheep but my God , the service is a NIGHTMARE.
