INSIDE STAR CHOICE TV: LATEST NEWS AND OFFERS
Retail RTC Process – Changes effective June 17th 2008
Starting June 17th 2008, retailers cannot accept Star Choice receivers for RTC purposes beyond the 30 day DOA (Dead On Arrival) return policy. In order for an RTC to be issued beyond the 30 day DOA period, a qualified Star Choice Technical Services Representative (TSR) must perform the required troubleshooting activities in order for a Star Choice Call Center agent to deem the unit defective and issue an RTC.
Customers are able to troubleshoot, and if necessary request an RTC for their equipment, directly by calling Star Choice at 1- 888-554-STAR (554-7827).

Within the 30 day Return Policy - Retailers shall take possession of defective equipment and complete the DOA RTC form located on the Retailer Extranet. Dealer ID’s will be linked to all replacement equipment as per current dealer replacement process.

After the 30 day perion - Customers requesting a replacement for defective equipment at retail which falls outside of the 30 day DOA period shall be instructed to contact Star Choice. Equipment warranties covered under the Multi Receiver Fee or Single Receiver Fee
will be replaced using standard RTC procedures through Star Choice.

Please note that DSR530 HD DVR receivers are now INCLUDED in Star Choice MRC and SRC warranty coverage. Customer’s purchasing the optional Single-Receiver Warranty will be charged a monthly fee of $2.49 (SRC) and will receive the same warranty protection offered under the Multi Receiver protection plan.
Customers subscribing to certain programming packages may be exempt from this fee (packages starting at Titanium Choice are exempt from the MRC fee. For a list of all these packages exempt from the MRC fee, please visit starchoice website. If a Star Choice Technical Service Representative (TSR) deems the DSR530 HD DVR defective, they now can be RTC’d under the same Terms and Conditions as the Single and Multi Receiver Fee warranty.

If a retailer chooses to send an installer to a customer as a courtesy service, the cost will be covered 100% by the retailer.