OmegaSource

INSIDE STAR CHOICE TV: LATEST NEWS AND OFFERS

Changes effective July 1st 2008
Effective July 1st 2008, retailers will no longer be authorized to book or complete retail initiated move programs. Customers who are moving to another location, and need their services moved, will be required to contact Star Choice directly in order to schedule an installation date at their new address. Retailers will be able to schedule Move Programs provided the work is completed, and the work order is closed by July 1st.

This further eliminates retail dealer/installer involvement with customer. Time will tell if this is a good idea.

 

INSIDE STAR CHOICE TV: LATEST NEWS AND OFFERS
Retail RTC Process – Changes effective June 17th 2008
Starting June 17th 2008, retailers cannot accept Star Choice receivers for RTC purposes beyond the 30 day DOA (Dead On Arrival) return policy. In order for an RTC to be issued beyond the 30 day DOA period, a qualified Star Choice Technical Services Representative (TSR) must perform the required troubleshooting activities in order for a Star Choice Call Center agent to deem the unit defective and issue an RTC.
Customers are able to troubleshoot, and if necessary request an RTC for their equipment, directly by calling Star Choice at 1- 888-554-STAR (554-7827). Read the rest of this entry »